It's a good thing I was back at full strength this week at the shop. I don't know if I could have handled it otherwise.Although 99.9% of our customers are incredibly personable, passionate, fun-loving collectors, you've always get that one who is, well, not.This week we had quite possibly the worst customer interaction I've seen all of my years of retail and the worst customer … [Read more...] about Shop Talk: You Can’t Please Them All
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Most Interesting Card Shop Phone Calls of 2013
Each year at my store, Mike's Stadium Sportscards we enjoy thousands of phone calls and a similar number of guests. Most conversations are typical of what you would expect to enjoy in a sports card store and then again, some are truly exceptional and worth sharing. These are some of the highlights and if you ever wondered what the customer interaction part of having a shop … [Read more...] about Most Interesting Card Shop Phone Calls of 2013
VIDEO: First Time Dealer at the NSCC
Mike McCann has been a collector since his childhood, accumulating thousand of vintage sports cards. He sells, too, as Triple Cities Card Company, but not until this year had he ever set up shop at the National Sports Collectors Convention. With transportation, hotel, meals and set up fees, every dealer has to have fairly strong sales during the five-day run of the show in … [Read more...] about VIDEO: First Time Dealer at the NSCC