Global Authority, the unopened pack and grading company that spun off Global Authentication Incorporated (GAI) three years ago, has received an ‘F’ rating from the Better Business Bureau in its home state of Iowa.
The BBB issued an alert this week, saying it has received 100 inquiries and 21 complaints from customers nationwide over the last year, only five of which have been resolved. Customers say they’ve sent cards and packs in for review but haven’t gotten the service they requested and the company has been either slow to respond or unresponsive.
One disgruntled customer stated, “I sent them a 1954 wax pack of Bowman Football cards to be graded and encapsulated by them. They sent me confirmation that they received the item and would start the grading process. They did not bill my credit card, but they kept the pack, which is quite valuable. They would never return my calls or emails regarding this.”
Others have expressed their frustration online.
The BBB has made several unsuccessful attempts to reach out to the company both by phone and by mail. Global says it stopped working with the Bureau last year in order to focus on completing the submission work it had received.
Global’s president, Demian Werner, told KWQC-TV by phone that it got into a time crunch because of a large number of submissions last year after it introduced a new free grading service for all trading cards, regardless of card value. It allowed dealers and collectors to submit any type of trading card to identify both the final grade and the approximate value based on the grade. The customer could then choose from a menu of options to have the card placed into a Certified Sleeve, encapsulated holder or sent back raw.
Werner says issues with the process of entering the submissions caused a backlog. He’s now promising consumers will get their cards back by next week and will switch to a different way of doing business according to the TV station’s report.