You won’t be able to leave a negative feedback rating for deadbeat buyers as of next week, but eBay thinks its new system might weed out the bad apples.
eBay rolls out some new rules on Monday, including a controversial plan to eliminate a seller’s opportunity to cyber-spank a non-cooperative buyer.
EBay officials say the move to take away a seller’s option to leave negative feedback was needed to head off what it believes is a growing trend of sellers leaving retaliatory ratings for buyers who serve up a negative first.
"What we discovered through research was that any negative feedback that the buyer gets reduces their purchasing or willingness to purchase within the marketplace," Brian Burke, eBay’s director of global feedback policy, told CNN. "The goal behind the changes is really to make sure that we’ve got buyer accountability and seller accountability."
In exchange for limiting public feedback options for sellers, eBay is giving them more tools to protect themselves against unscrupulous buyers.
There are also new shipping options on tap.